|You'll need plenty of time to take all this in...|
I never imagined that a few years later I would be working at Knowlen & Yates, but serendipitous blessings can appear in surprising forms! That warm summer day I stopped in to browse at the store, I engaged in a brief conversation with Mr. Ford who assumed I was once again visiting McCook until I mentioned that I had recently moved here. "Are you looking for work?" he asked. And I, in a rather casual way, gave a somewhat weak and noncommittal, "Um... yes". "Full time or part time?" I replied, "Oh, part time!" After all, I needed my computer and coffee routine in the morning... that was top priority. "Would you be interested in working here?" And as they say, the rest is history--or in this case, a story in the making.
A small town store with a big town attitude... that's one way to describe Knowlen & Yates. In a previous issue of Nebraska Rural Living magazine (www.nebraskaruruallving.com http://www.nebraskaruralliving.com), Gene O. Morris's essay describes Knowlen & Yates as a gourmet's "Mecca"; true, but as an employee of this unique business, I have special insight of it's ambiance and culture. Big-Box and chain stores can't hold a candle to what Knowlen & Yates possesses... and no, certainly not a bar, but a 'Cheers' atmosphere, where, "Sometimes you want to go where everybody knows your name, and they're always glad you came." That's the Knowlen & Yates spirit... you're welcome, we care, we want to help. Small town, big heart.
I approach my interaction with customers as friendly companionship enjoyed around the kitchen table where we have the advantage of time and personal service. We can share cooking tips and questions, product experience and recommendations; caring is the key. Where else could I be employed that it would often slip my mind that I was actually supposed to be on the other side of the counter working instead of chatting away? When someone asks, "Do you have...?" and I am able to lead them to that specific product, I have to admit, it's a good feeling. Even more satisfying is when I'm able to share my experience with a particular item which in turn, seems to give them that little extra 'push' and confidence to make a purchase. That's what we do at Knowlen & Yates; provide that extra personal service that Big-Box stores can't spare the time nor sales help for.
|Mike weighing up your coffee bean order!|